Shock Rides Return Policy

At Shock Rides, we are committed to providing high-quality eBikes and accessories. To ensure the best experience for our customers, please review our return policy below before making a purchase.

No Returns on Opened or Used Products

Due to the nature of our products, we do not accept returns on any opened, used, or ridden eBikes, parts, or accessories. Once a product has been unboxed and/or used, it is considered final sale.

Eligible Returns

We accept returns only if the product meets the following conditions:

  • The item is unused, unopened, and in its original packaging.
  • The return request is made within 7 days of delivery.
  • The product has not been assembled, modified, or ridden.

Non-Returnable Items

  • Opened or used eBikes, batteries, and parts
  • Any item with signs of wear, assembly, or use
  • Custom or special-order items

Return Process

  1. Contact Us – Email our support team at help@shockrides.com with your order details.
  2. Approval – If eligible, we will provide a return authorization.
  3. Shipping – The customer is responsible for return shipping costs. We recommend using a trackable shipping service.
  4. Inspection & Refund – Once received, we will inspect the product. If approved, a refund (minus any applicable fees) will be issued.

Damaged or Defective Products

If you receive a defective or damaged product, please contact us within 48 hours of delivery. We will work with you to resolve the issue through repair or replacement under warranty.

For any questions, feel free to reach out to our team at help@shockrides.com

Thank you for choosing Shock Rides – Ride the Lightning! ⚡