Frequently Asked Questions (FAQ)

At Shock Rides, we know you have questions about our eBikes, performance, maintenance, and more. Below are answers to some of the most common inquiries. If you don’t see your question here, feel free to contact us for more information.

General Questions

What types of eBikes do you sell?

We specialize in high-performance electric bikes, including off-road, street-legal, and commuter models. Our collection features industry-leading brands known for their power, durability, and cutting-edge technology.

Are your eBikes street-legal?

Some models are street-legal, while others are designed primarily for off-road use. Depending on your location, certain eBikes may require modifications or registration to be used on public roads. Contact us for guidance on street-legal options.

How fast do your eBikes go?

Speed varies by model, but many of our high-performance eBikes can reach 45+ mph, while others are built for moderate speeds suitable for city commuting.

What is the range of your eBikes?

Battery range depends on the model, terrain, riding style, and rider weight. On average, our eBikes can travel between 40 to 60 miles per charge, with some models capable of even longer distances.

Ordering & Shipping

Do you offer financing options?

Yes, we offer financing plans to help you spread out payments over time. Contact us to learn more about available options.

How long does shipping take?

Shipping times vary based on location and product availability. Most orders arrive within 5 to 10 business days. We’ll provide tracking information as soon as your eBike ships.

Do you ship internationally?

At this time, we primarily ship within the U.S. If you’re outside the U.S., reach out to discuss possible shipping arrangements.

Maintenance & Support

How do I maintain my eBike?

Regular maintenance includes keeping the battery charged, checking tire pressure, tightening bolts, and ensuring the chain or belt drive is properly lubricated. We recommend periodic professional servicing for optimal performance.

What happens if my eBike needs repairs?

We offer support for troubleshooting and repairs. Many issues can be resolved with guidance from our team, but we can also connect you with trusted service providers if needed.

Do you sell replacement parts and accessories?

Yes, we carry a selection of replacement parts, upgrades, and accessories to customize your ride.

Still Have Questions?

If you need more information, we’re happy to help. Contact us today, and we’ll make sure you get the answers you need.